Shipping & returns

Shipping and Returns Policy

Shipping Policy

1. Shipping Information

At IndiaKlick.com, we are committed to providing you with a seamless shopping experience, including reliable and timely shipping of your orders. Here’s what you need to know about our shipping process:

  • Processing Time: Orders are typically processed within 1-2 business days after receipt of your payment. Please note that processing times may vary during peak periods or sales events.
  • Shipping Methods: We offer various shipping options to cater to your needs. The available shipping methods and their estimated delivery times will be displayed during the checkout process.
  • Shipping Costs: Shipping costs are calculated based on the delivery address and the shipping method selected. The total shipping charge will be provided at checkout before you confirm your order.
  • Delivery Time: Delivery times depend on your location and the shipping method chosen. While we strive to meet estimated delivery times, they are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions or postal service delays.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

2. International Shipping

Currently, we only offer shipping within India. If you are located outside of India, we are unable to process your order at this time.

3. Delivery Issues

If you experience any issues with your delivery, such as a missing or damaged package, please contact our customer service team as soon as possible. We will work with you to resolve the issue promptly.

Return Policy

1. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return or exchange items based on the following conditions:

  • Return Eligibility: To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Certain items, such as personalized or custom-made products, may not be eligible for return.
  • Return Window: You have 14 days from the date of receipt to request a return. After 14 days, returns will not be accepted.
  • Product Opening Video: To process a return, you must provide a video recording of the product being opened from its original packaging. This video is required to verify the condition of the item and to ensure that the return request is valid. The video should clearly show the item and packaging at the time of unboxing.
  • Return Process: To initiate a return, please contact our customer service team at indiaklick24@gmail.com with your order number, the reason for the return, and the product opening video. We will provide you with return instructions and a return authorization number.
  • Return Shipping Costs: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

2. Refunds

  • Refund Processing: Once we receive and inspect the returned item and the product opening video, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 5-7 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your payment provider.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with the product opening video showing the condition of the item upon receipt. We will arrange for a replacement or refund and cover the cost of return shipping if necessary.

4. Contact Us

If you have any questions or need assistance with shipping or returns, please reach out to our customer service team:

Thank you for shopping with IndiaKlick.com. We appreciate your business and are here to help ensure a pleasant shopping experience.

Last Updated: 06-09-2024